Refund is the process of returning an amount by the seller to the buyer, in case of a return or replacement of an item. The refund is applicable in the following conditions:
- If an item is returned
- If replaced item is out of stock
- If sellers don’t revert back for the replacement request made by buyer within 3 days
When one will get a refund?
- The refunds are made within 5 business days after receiving the product back in delivery centre.
- Return through bank account, it may also take up to 2 weeks.
- Returns in the EydaHome wallets are made immediately and for this one can check his EydaHome account.
Refunds or replacements may be delayed or declined due to missing order Id or the product will not satisfy the reasons mentioned in the claim. The time taken for processing of the refund may vary depending upon the mode of payment. Here is the list for the different payment modes:
- For Debit card: 7-9 working days
- For Net Banking: 4-5 working days
- For credit card: 15 working days
How can one know about the status of his return/refund request?
- For the status of a return, one can easily check by going through at the track my order option available on the EydaHome account.
- To know the status of your request, you can also send your request through mail to the support team of EydaHome.
- For convenience, please mention the order Id in the mail. It is also more convenient if the customers use the registered email and mobile number for communication.
- Attach invoice with the request of return, for convenience.
Refunds or Returns are only applicable, if the product satisfies the following criteria’s.
Manufacturing Defect in the Product
• If manufacturing defect found than the customer should intimate the EydaHome team.
• If the product is under manufacturer’s warranty, then the customer should claim for the warranty and visit the nearby service centre of the product brand.
• EydaHome is not liable for any kind of incidental damage or defect due to mishandling by the customer.
• For all kinds of non standard products, one can directly contact us. We will try to resolve your issues as soon as possible.
Product found damaged
All products dispatched from EydaHome are packed carefully, so there are rare chances of its damage. But in case, one found products in damaged state, the customer should intimate the EydaHome team for the return or replacement within 10 days of the release of payment.
Product received is different from that written in its description
If the product you ordered and received is different from that written in the product description at the website then the buyer will get return. This will not only cover the reasons such as incorrect colour, size, style but will also cover the wrong promises made in the description and other issues.
Incorrect product delivered
If an incorrect product is delivered instead of which was ordered, then the buyer will get a refund or replacement of the product. If faces any difficulty, any kind of confusion or have any query related to the product, while ordering it then you should ask it by making a call to our toll free number.
Parts missing in the product
Before using the product please check that you get the complete products as mentioned in the invoice and in the product description. In very rare circumstances, the products parts are missing. If you find any, immediately intimate the team of EydaHome.
No Warranty/ Invoice received
All the orders that are dispatched from EydaHome are with the original invoice from the merchant. If warranty or invoice is missing then please contact the support team of EydaHome within 10 days of the delivery. We will try to rectify out the matter as soon as possible and satisfy you with the most probable answer.
In case of any query related to the Refunds/ Returns/ Replacements, please contact us through call or email as soon as possible.